+(44) 203 239 1607
customerservice@nutricarequest.com

Return and Refund Policy

We appreciate the trust and loyalty that you have shown in us by doing business with our company and we are committed to offer the best service and satisfaction from our end. We pride ourselves in offering you the finest health and wellness products. In the event of return or exchange of your product, please refer to the important information as given below.

If you are not completely satisfied with your order, you may return it within 30 days of purchase, for a refund. Send the items back to us at the address listed on the packing slip/dispatch note you received with your order. You must return the product to us unused and in good condition. Postage and packing fees are non-refundable. If an item(s) is being returned for an exchange, the cost of returning the item to us is the responsibility of the customer.

If the item(s) is faulty due to an error on our part, we will give you the address to return the item(s) to us. To return your goods, please use this address:

Company Name
Nutri Care Quest Ltd

Company Number:
9803489

Company Address:
EU-11 , Nursery lane,
Fengate , Peterborough
Pe1 5gb, United Kingdom

In the event of returning a product, please call the Customer Service Team on (+44) 203 239 1607 (Monday to Friday between 9am and 6pm) or email customerservice@nutricarequest.com for instructions on returning the parcel. We recommend all returns be sent via recorded delivery. We must receive the parcel that you have sent for the refund to be processed. If we have not received the returned order, we are not liable for any refund.

As soon as we receive the returned unopened item(s), we will refund the relevant purchase price for that item. We will usually refund any money received from you for the Products using the same method originally used by you to pay for the Products. The amount we will refund to you will be the product value, minus any discount, which has been divided proportionately across the total value of your original order. Delivery charges are non-refundable. We will usually process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your cancellation or the day we confirmed to you via letter or e-mail that you were entitled to a refund of the price of the Products.

In an event where we send you Products in exchange, or as a replacement, for Products, for whatever reason, then we recognizes that you will incur an additional Delivery charge to have such exchange or replacement Products sent to you. As a gesture of goodwill we will meet your costs of standard delivery and so will pay on your behalf the additional Delivery charge made to you by Royal Mail or any other delivery company, even though we are not obliged to do so. Offers on our website may differ from our other promotions.

Customs charges or local taxes

Payment of any local taxes or duties outside of the United Kingdom is the responsibility of the customer receiving the goods ordered from our Website or Order Line. For customers residing outside the United Kingdom, customs charges may be levied when a package reaches your country. We are not responsible for these charges and cannot provide estimates as to what the charges may be. You may wish to contact your local customs office for further information. We are not liable for any refund in an event of order getting lost in customs.

Cancellation Policy

We appreciate the trust and loyalty that you have shown by doing business with our company and we are committed to offer best service and satisfaction from our end. We pride ourselves in offering you the finest health and wellness products. In the event of Cancellation of order please contact our customer service number as soon as possible, to stop the order from being dispatched, so as to get the full refund. If the order has been dispatched then we will have to wait till we receive the order back from you to initiate the refund process. Once we have got the order back, the refund will be actioned, for all the unopened boxes without postage and packaging in the next 14-21 business days, in your account. If you have cancelled the order before it has been dispatch then you are entitled to full refund in 14-21 business days from the time the order has been cancelled.